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Course Introduction
Course Introduction
Course Introduction
Importance
Learner Objectives (1)
Learner Objectives (2)
Course Outline
Typographical Conventions
References
VMware Online Resources
VMware Education Overview
VMware Certification Overview
VMware Digital Badge Overview
Introduction to VMware Horizon
Introduction to VMware Horizon
Importance
Learner Objectives
About VMware Horizon
VMware Horizon Features
VMware Horizon Conceptual Architecture Layers
Desktops and Apps from Single Platforms
About JMP
Extensibility to Third-Party Management Tools
VMware Horizon Logical Reference Architecture
VMware Horizon Licensing
About Use Cases
Defining Use Cases
Workload Categories
Example of Use Case Attributes
Review of Learner Objectives
Key Points
View Connection Server
View Connection Server: Overview
Importance
Module Lessons
Installing View Connection Server
Installing View Connection Server
Learner Objectives
View Connection Server Features
View Connection Server Support
VMware Horizon Reference Architecture
View Connection Server:
System Requirements
View Connection Server: Virtualization Requirements
VMware Horizon Connection Server Installer
Installing AD LDS and Active Directory Tools
Initial Access to Horizon Administrator
Review of Learner Objectives
Configuring View Connection Server
Configuring View Connection Server
Learner Objectives
Initial Login
Licensing View Connection Server and Components
Adding vCenter Server Systems
Installing View Composer
Storage Settings
About the Event Database
Overview of Event Database Configuration
Configuring the Event Database
Modifying Event Database Settings
Configuring Syslog Servers and Flat-File Shares
Lab: Installing and Configuring View Connection Server
Review of Learner Objectives
View Connection Server Dashboard
View Connection Server Dashboard
Learner Objectives
Horizon Administrator Dashboard
About the Dashboard Page
Examining VMware Horizon Component Details
Examining the Desktop Status from the Dashboard
Events Page
Desktop Sessions
Monitoring Pools
Monitoring Specific Machines Using the Summary Tab
Monitoring Specific Machines Using the vCenter Settings Tab
About the Horizon Help Desk Tool
Logging In to the Horizon Help Desk Tool
Configuring the Horizon Help Desk Tool
Horizon Help Desk Tool: Basic User Information
Horizon Help Desk Tool: Entitlements
Horizon Help Desk Tool: Activities
Horizon Help Desk Tool: Session Details
Horizon Help Desk Tool: Session Processes
Horizon Help Desk Tool: Application Status
Horizon Help Desk Tool: Troubleshooting Desktop or Application Sessions
Review of Learner Objectives
Key Points
Key Points
VMware Horizon Desktops
Module
Overview
Importance
Module Lessons
Preparing Virtual Machines as Desktops
Preparing Virtual Machines as Desktops
Learner Objectives
Desktop Build Process for VMware Horizon
About Multiple vCPUs
RAM Considerations
Installing a Guest OS from Media
Creating Windows VMs
Windows Volume Activation
Installing VMware Tools
Firewall Ports
Guest OS Optimization
VMware OS Optimization Tool
General Windows Performance Tuning
Creating Gold Masters
Lab: Optimizing a View Desktop
Review of Learner Objectives
Remote Display Protocols
Remote Display Protocols
Learner Objectives
About Blast
Using Blast
in Poor Networking Conditions
Networking in Blast
Blast Protocol Internal Connection Flow (1)
Blast Protocol Internal Connection Flow (2)
Blast Protocol Internal Connection Flow (3)
Blast Protocol Internal Connection Flow (4)
Blast Protocol Internal Connection Flow (5)
Blast Protocol Internal Connection Flow (6)
Blast Protocol Internal Connection Flow (7)
Configuring Blast
Configuring VMware Blast Options: Client
Configuring VMware Blast Policy Settings
VMware Blast Administrative Template
VMware Blast Policy Settings (1)
VMware Blast Policy Settings (2)
VMware Blast Policy Settings (3)
Blast Bandwidth Profile Reference
PCoIP Remote Display Protocol
PCoIP Progressive Build
PCoIP Administrative Template
PCoIP Optimization Controls (1)
PCoIP Optimization Controls (2)
PCoIP Optimization Controls (3)
PCoIP Bandwidth Profile Reference
Remote Desktop Protocol
Remote-Enabled Users
Microsoft RDP Features
Review of Learner Objectives
Horizon Agent
Horizon Agent
Learner Objectives
Preparing to Install Horizon Agent
Installing Horizon Agent for Windows VMs
Horizon Agent Configuration
Horizon Agent for Linux Desktop Machines
Configuring Desktops for HTML Access
Real-Time Audio-Video Kernel-Mode Webcam Driver
System Requirements for Real-Time Audio-Video
Horizon Skype for Business Virtualization Pack
Key Capabilities of Skype for Business Client
Horizon Skype for Business Architecture
Multimedia Redirection
Multimedia Redirection: Support for Windows
Session Collaboration Overview
Session Collaboration Features
Enabling and Configuring Session Collaboration
Inviting Users to a Collaboration
Session Collaboration Invitation Method
Joining Collaborative Sessions
Managing Collaborative Sessions
Session Collaboration Limitations
Using the Horizon Performance Tracker Feature
Lab: Installing Horizon Agent in Desktops
Review of Learner Objectives
Key Points
Key Points
VMware Horizon Pools
Module Overview
Importance
Module Lessons
Configuring Desktop Pools
Configuring Desktop Pools
Learner Objectives
Creating Templates and Customization Specifications
Testing Deployment and Customization
Creating a Pool: Pool Definition
Selecting vCenter Server Instances
Entering Pool Identification Parameters
Configuring Pool Settings: General and Remote Settings
Configuring Pool Settings: Remote Display Protocol
About 3D Renderer Options
3D Renderer Options (1)
3D Renderer Options (2)
Configuring 3D Rendering for Desktops
Soft 3D (Software-Accelerated Graphics)
vSGA Requirements
Configuring vSGA
vDGA Requirements
Shared GPU Hardware Acceleration (NVIDIA GRID vGPU) Requirements
Comparing Types of Graphics Acceleration (1)
Comparing Types of Graphics Acceleration (2)
Configuring 3D Graphic-Intensive Applications: Manage Using vSphere Client
Enabling View Storage Accelerator
About Native NFS Snapshots
Entitling Users and Groups
Troubleshooting Unavailable Desktops
Lab: Creating and Entitling a VMware Horizon Desktop
Review of Learner Objectives
Managing Users and Groups
Managing Users and Groups
Learner Objectives
About the Users and Groups Page
About the Sessions Tab
About Global Policies
Pool-Level Policies
Overriding Pool-Level Policies
Overriding User-Level Policies
Group Policy Administrative Templates
VMware Horizon ADMX Template Files (1)
VMware Horizon ADMX Template Files (2)
Review of Learner Objectives
Key Points
Key Points
VMware Horizon Client Options
Module Overview
Importance
Module Lessons
Horizon Client
Learner Objectives
Horizon Client to Server Interaction
Horizon Client 4.x
Characteristics of Thin Clients
Characteristics of Zero Clients
VMware Horizon Web Portal
HTML 5 Access to VMware Horizon Desktops
Configuring Secure HTML Access
Horizon Client Access to VMware Horizon Desktops
SSO Timeout Configuration
Horizon Client for macOS
SSL Certificate Behavior
Horizon Client SSL Configuration
Entering User Credentials
Selecting Desktops and Client Options
USB Redirection
URL Content Redirection
URL Content Redirection Configuration
Client Drive Redirection
Setting Up Client Drive Redirection
Disabling Client Drive Redirection
Serial Port Redirection
Flash Redirection
Installing Flash Redirection
Configuring Flash Redirection
Configuring Horizon Client
Client System Information Sent to Desktops
HTML5 Multimedia Redirection (1)
HTML5 Multimedia Redirection (2)
Lab: Installing and Using Horizon Client
Review of Learner Objectives
Virtual Printing with Horizon Client
Virtual Printing with Horizon Client
Learner Objectives
About the Virtual Printing Feature
Virtual Printing with VMware Horizon
Transparency for Users
Virtual Printing Functions
Additional Virtual Printing Functions
Installing the Virtual Printing Feature
Configuring the Virtual Printing Feature
Adjusting the Compression Level
Name-Translation Table
Location-Based Printing
VMware Advanced Printing
Review of Learner Objectives
Key Points
Key Points
Creating Automated Desktop Pools
Creating Automated Desktop Pools: Overview
Importance
Learner Objectives
Creating Automated Pools
Desktop Persistence
Deploying Cloned Full Virtual Machines with vCenter Server
Linked and Instant Clones
Desktop Pool Settings
Provisioning Settings: Desktop Pool Sizing
Provisioning Settings: Provisioning Timing
Provisioning Settings: Virtual Machines Naming
Provisioning Settings: Specifying Names Manually
vCenter Server Settings
Selecting Templates
Selecting Virtual Machine Folders
Selecting Hosts or Clusters
Selecting Resource Pools
Selecting Datastores
Selecting Guest Customization
Ready to Complete Summary
New Desktop Available to Horizon Client
Machine Deployment Problems
Cloning Automated Desktop Pools
Creating Cloned Automated Desktop Pools
Review of Learner Objectives
Key Points
Configuring and Managing Linked-Clone Desktop Pools
Module Overview
Importance
Module Lessons
View Composer Concepts
View Composer Concepts
Learner Objectives
View Composer
Managing View Composer Linked-Clone Desktops
How View Composer Works (1)
How View Composer Works (2)
vCenter Server Snapshots
Linked-Clone Disk Usage
Storage Overcommitment Levels
Storage Overcommitment Settings
VMware Horizon Pools and Datastores
Replica VM Files
Linked-Clone Files
Review of Learner Objectives
Installing View Composer
Installing View Composer
Learner Objectives
View Composer: Installation Requirements
View Composer and vCenter Server
View Composer Objects in the vCenter Server Inventory
View Composer Administration Accounts
View Composer: Installation Requirements
View Composer Database
Using the Existing View Composer Database
Review of Learner Objectives
Deploying Linked-Clone Virtual Machines
Deploying Linked-Clone Virtual Machines
Learner Objectives
Preparing Parent VMs
Optimizing Windows for Linked Clones
Dedicated and Floating Assignment Desktops
Configuring vCenter Server Provisioning
Configuring Automated Desktop Pools for Linked Clones
Desktop Pool Settings
View Composer Disks
Storage Performance Requirements
Storage Optimization: Tiered Storage for Linked-Clone Disks
Storage Optimization: vSAN Datastores Enabled
Selecting vCenter Server VMs and Resource Settings
Nontiered Storage
Tiered Storage
Advanced Storage Option: Native NFS Snapshots
Advanced Storage Option: View Storage Accelerator
Advanced Storage Option: Reclaiming VM Disk Space
Customization Settings
About QuickPrep
Comparing Sysprep and QuickPrep
Effect on SIDs During View Composer Operations
Lab: Deploying Linked-Clone Machines
Review of Learner Objectives
Managing Linked-Clone Virtual Machines
Managing Linked-Clone Virtual Machines
Learner Objectives
Recomposing, Refreshing, or Rebalancing VMs
Recomposing Linked Clones
Refreshing Linked Clones
Rebalancing Linked Clones
Rebalancing: Before and After
Lab: Modifying Linked-Clone Machines
Review of Learner Objectives
Managing Persistent Disks
Managing Persistent Disks
Learner Objectives
Managing Persistent Disks
Detaching Persistent Disks
Attaching Persistent Disks or Recreating VMs
Persistent Disks Attached as Secondary Disks
Review of Learner Objectives
Key Points
Key Points
Creating and Managing Instant-Clone Desktop Pools
Creating and Managing Instant-Clone Desktop Pools: Overview
Creating and Managing Instant-Clone Desktop Pools: Overview
Importance
Module Lessons
Introducing Instant Clones
Introducing Instant Clones
Learner Objectives
About Instant Clones
VMware VMFork Technology
Advantages of Instant Clones
Comparing Linked Clones and Instant Clones
Differences in vCenter Server Load
Comparing View Composer and Instant Clone Provisioning
Instant Clone in VMware Horizon: Features
Instant Clone in VMware Horizon: Restrictions
Review of Learner Objectives
Anatomy of Instant Clones
Anatomy of Instant Clones
Learner Objectives
Overview of Instant Clone Components
Configuring the Master VM
Instant Clone Components in vCenter Server
Creating VM Templates
Template VM Files
Replica VMs
Replica VM Files
Parent VMs
Parent VM Files
Desktop VMs
Desktop VM Files
Troubleshooting Instant Clones
Review of Learner Objectives
Working with Instant Clones
Working with Instant Clones
Learner Objectives
Requirements for Instant Clones
Instant Clone Agents
Instant Clone Domain Admins
Creating Instant-Clone Desktop Pools
Initial Instant-Clone Pool Creation
About ClonePrep
About Desktop Placement
Instant Clone Maintenance Operation
Scheduling Push Images
Checking the Status of Push Images
Rescheduling or Canceling Push Images
Push Image: Tasks
Push Image: Events
Recovering Instant Clones
Recovery Scenarios for Host Failures
Lab: Deploying Instant-Clone Machines
Review of Learner Objectives
Key Points
VMware Horizon Authentication and Certificates
VMware Horizon Authentication and Certificates: Overview
Importance
Module Lessons
VMware Horizon Authentication
VMware Horizon Authentication
Learner Objectives
Authentication Options: SAML Authentication
Workspace ONE Mode
Using Smart Cards for Two-Factor Authentication
Connecting to View Connection Server with Smart Cards
Smart Card Requirements
Configuring Smart-Card Authentication
Checking Certificate Revocation
Smart-Card Removal Policy
RSA SecurID for Two-Factor Authentication
Configuring RSA SecurID Authentication
RADIUS for Two-Factor Authentication
Review of Learner Objectives
Role-Based Delegation Administration
Role-Based Delegation Administration
Learner Objectives
View Connection Server: Roles and Privileges
Adding or Removing VMware Horizon Administrators
Using Access Groups to Delegate Pool Administration
View Connection Server: Permissions
Example: Different Administrators for Different Access Groups
Predefined Roles (1)
Predefined Roles (2)
Adding Pools to a New Access Group (1)
Adding Pools to a New Access Group (2)
Adding Custom Roles
Selecting Privileges for Custom Roles
Best Practices for Administrator Users and Groups
Review of Learner Objectives
Configuring Certificates for VMware Horizon Servers
Configuring Certificates for VMware Horizon Servers
Learner Objectives
About Certificates
TLS Certificate Requirements for Horizon Administrator
Configuring TLS Certificates in Horizon
Private and Public Keys
About Certificate Authority
Benefits of Using Wildcard TLS Certificates Signed by a CA
Setting Up TLS Certificates
Review of Learner Objectives
Key Points
Managing VMware Horizon Security
Managing VMware Horizon Security: Overview
Managing VMware Horizon Security: Overview
Importance
Module Lessons
Secure VMware Horizon Connections
Secure VMware Horizon Connections
Learner Objectives
Secure Tunnel to View Connection Server
Enabling Tunneled Connections
Secure Tunnels with Unified Access Gateway
Tunnel Connection Limits
Direct Connections with View Connection Server
Direct Connections: Advantages and Disadvantages
Enabling Direct Connections
About Restricted Entitlements (1)
About Restricted Entitlements (2)
Restricted Entitlements: Example
Tagging a Pool
Tag-Matching Rules
Review of Learner Objectives
Unified Access Gateway
Unified Access Gateway
Learner Objectives
About Unified Access Gateway
Unified Access Gateway: Overview (1)
Unified Access Gateway: Overview (2)
Unified Access Gateway: System Requirements
Authentication Mechanisms
Smart-Card Support for Unified Access Gateway
Network Deployment Options
Unified Access Gateway: Edge Authentication
Unified Access Gateway: EUC Protocol Handling
Load-Balancing Examples: Remote and Local
Unified Access Gateway: Scale-Out Architecture
Firewall Rules: Front-End Firewall
Firewall Rules: Back-End Firewall
Lab: Configuring a Unified Access Gateway Appliance
Review of Learner Objectives
Key Points
Profile Management Using User Environment Manager
Profile Management Using User Environment Manager: Overview
Importance
Module Lessons
User Environment Manager: Introduction
User Environment Manager: Introduction
Learner Objectives
User Environment Manager
Consistent and Personalized Access Across Devices
Dynamic Policy Configuration Based on Conditions
Proven Enterprise-Grade Scalability
Just-in-Time Management Platform (JMP)
User Environment Manager: Components (1)
User Environment Manager: Components (2)
User Environment Manager: Architecture
User Environment Manager: Functional Areas
Application Configuration Management
Application Configuration: Key Benefits
Installation Prerequisites
Installation Procedure
Personalization and DirectFlex
Managing Application Personalization
Personalization: Tab Settings
Personalization: Key Benefits
Personalization: Windows Settings
User Environment: Tab Settings
User Environment: Creating Drive Mappings
User Environment: Creating Printer Mappings
User Environment: Import Templates
User Environment: Configure ADMX Template Settings
User Environment: Edit ADMX Template Settings
Application Migration
Configuring Application Migration
Dynamic Configuration
Benefits of Dynamic Configuration
Application Blocking
Application Blocking Precedence
Privilege Elevation
Privilege Elevation: Use Cases
Configuring Privilege Elevation for Elevated Applications
Configuring Privilege Elevation for User-Installed Applications
Enabling Privilege Elevation
User Environment Manager Self-Support Tool
User Environment Manager Helpdesk Support Tool
Review of Learner Objectives
User Environment Manager Integration with VMware Horizon
User Environment Manager Integration with VMware Horizon
Learner Objectives
Leveraging Smart Policy on the VMware Horizon 7 Platform
VMware Horizon Smart Policy: Requirements
VMware Horizon Smart Policies settings: USB redirection
VMware Horizon Smart Policies settings: Printing
VMware Horizon Smart Policies settings: Clipboard
VMware Horizon Smart Policies settings: Client Drive Redirection
VMware Horizon Smart Policies settings: HTML Access File Transfer
VMware Horizon Smart Policies settings: Bandwidth profile
VMware Horizon Smart Policies: Scope
Smart Policy Conditions
Example: Restricting USB Access for External Users
Example: Blocking Apps to External Users
Example: Blocking Printing for a Pool
Smart Policy Workflow
Bandwidth Profiles: Blast Extreme and PCoIP
PCoIP Bandwidth Profile Reference
Using Triggered Task to Refresh Horizon Smart Policies
Lab: Controlling a User Environment Based on Conditions
Review of Learner Objectives
Key Points
Creating Remote Desktop Services Desktop and Application Pools
Creating Remote Desktop Services Desktop and Application Pools: Overview
Importance
Module Lessons
Creating RDS Desktop and Application Pools
Creating RDS Desktop and Application Pools
Learner Objectives
Any Application to Any Device Any Time
RDS: Key Concepts
About Farms
RDS Integration Options with VMware Horizon
Setting Up Applications in Horizon Client
About Workspace ONE
Prerequisites for RDSH Integration with VMware Horizon
RDSH in the VMware Horizon Environment
Deploying and Configuring Remote Applications
Installing and Configuring an RDSH (1)
Installing and Configuring an RDSH (2)
Installing Horizon Agent on the RDSH Gold Master
Installing Horizon Agent on RDSH Manual Pool
Creating a Manual Farm
Adding Application Pools
About Application Pools
Adding an Application Pool by Selecting Preinstalled Applications
Editing the ID and Display Names
Adding Applications Manually (1)
Adding Applications Manually (2)
Application Pool Inventory
Accessing Applications from Horizon Client
Starting Remote Applications
Start Menu Shortcuts
Session Pre-Launch (1)
Session Pre-Launch (2)
Session Pre-Launch (3)
Delivering Applications from Multiple Farms
RDS Architecture for Multiple Sessions
RDS Desktop Pools
Accessing All Services from Horizon Client
Lab: Creating and Using Remote Desktop Services Pools
Review of Learner Objectives
RDSH Automated Farms
RDSH Automated Farms
Learner Objectives
Comparing Linked-Clone Features
Installing Horizon Agent for View Composer
Creating Automated Farms
Configuring Settings Unique to an Automated Farm
RDSH Recompose
RDSH Recompose Flow
Preparing an RDSH Parent VM
Activating Windows on a Linked-Clone RDSH
RDSH Instant Clones
Requirements for RDSH Instant Clones
Deploying RDSH Instant Clones
Creating a RDSH Instant-Clone Farm
Instantly Adding or Removing an RDSH from a Farm
RDSH Immediate Maintenance
RDSH: Recurring Maintenance
RDSH Image Choice
Farm Maintenance Warnings and Grace Periods
Review of Learner Objectives
Load Balancing RDSHs
Load Balancing RDSHs
Learner Objectives
Default Load Balancing Assignment for a New Session
Configuring Load Balancing for RDSH
Load Values and Mapped Load Preferences
RDS Load-Balancing Properties
RDS-Based Load Reporting
RDS Load-Balancing Scripts
Using Scripts
Configure Application Anti-Affinity
Horizon Administrator Reports RDSH Status (1)
Horizon Administrator Reports RDSH Status (2)
Horizon Administrator Reports RDSH Status (3)
Horizon Administrator Reports RDSH Status (4)
Horizon Administrator Reports RDSH Status (5)
Review of Learner Objectives
Key Points
Provisioning and Managing Applications Using App Volumes
Provisioning and Managing Applications Using App Volumes
Provisioning and Managing Applications Using App Volumes
Importance
Learner Objectives
About App Volumes
App Volumes: Architecture and Components
App Volumes: Installation Requirements
App Volumes: Benefits to VDI
App Volumes: Installation Prerequisites
App Volumes: Firewall Port Requirements
App Volumes: Installation
Installing App Volumes Manager
App Volumes Manager: Initial Configuration
App Volumes Agent: Installation Prerequisites
Installing App Volumes Agent
Preparing and Provisioning Virtual Machines
About the App Volumes Manager Console
App Volumes: Creating and Assigning AppStacks
Creating and Attaching AppStacks
Assigning AppStacks to AD Objects
Deleting AppStacks
Writable Volumes
Scaling the App Volumes Manager
App Volumes: Best Practices
Backup and Recovery Processes
Labs
Lab: Creating AppStacks with App Volumes
Lab: Deploying an Instant-Clone Machine with AppStacks
Review of Learner Objectives
Key Points
Just-in-Time Management Platform and VMware Horizon
Just-in-Time Management Platform and VMware Horizon
Importance
Learner Objectives
Overview of JMP and VMware Horizon
Benefits of JMP
Components of JMP Deployment
JMP Integrated Workflow
How JMP Works
Architecture of a JMP and VMware Horizon Deployment
Deployment Considerations
JMP Servers: Installation and Configuration Process
JMP Server Requirements
JMP Server Installation
Configuring Initial JMP Settings
Demo: JMP and VMware Horizon
Review of Learner Objectives
Key Points
Command-Line Tools and Backup Options
Command-Line Tools and Backup Options: Overview
Importance
Module Lessons
Command-Line Tools
Command-Line Tools
Learner Objectives
vdmadmin CLI for View Connection Server
Clients in Kiosk Mode
Configuring Clients in Kiosk Mode (1)
Configuring Clients in Kiosk Mode (2)
Configuring Clients in Kiosk Mode (3)
Domain Filtering
Domain-Filtering Rules
About the View Script Host Service
Log Locations
Collecting Horizon Client Log Files
Collecting Horizon Agent Log Files
About VMware PowerCLI
Review of Learner Objectives
Backing Up and Restoring VMware Horizon Databases
Backing Up and Restoring VMware Horizon Databases
Learner Objectives
View Connection Server: Backup and Restore
Backing Up View Composer
Database Backup Reporting
Database Backup Error Details
Restoring the View Composer Database
Reconciling Databases
Orphaned Linked Clones
Resolving Database Inconsistencies
About the ViewDbChk Command
Review of Learner Objectives
Key Points
VMware Horizon Performance and Scalability
VMware Horizon Performance and Scalability: Overview
Importance
Module Lessons
Single-Pod Performance and Scalability
Single-Pod Performance and Scalability
Learner Objectives
Multiserver Network Configuration in Pods
View Connection Server Capabilities
About Replica Servers
Horizon Data and AD Lightweight Directory Service
Replication Networking
View Connection Server and View Replica Servers
Load Balancing
Third-Party Load Balancers
VMware Horizon Desktop Blocks
VMware Horizon Pods
Review of Learner Objectives
Using the Cloud Pod Architecture Feature
Using the Cloud Pod Architecture Feature
Learner Objectives
Cloud Pod Architecture (1)
Cloud Pod Architecture (2)
Pod Federations
Cloud Pod Architecture: Requirements and Limits
About the Global Data Layer
LDAP in Cloud Pod Architecture
Initializing Cloud Pod Architecture
Global LDAP in the Initial Pod
Global LDAP Replication to Other Pods
About the VMware Interpod API
Global Entitlements
Global Entitlements: Scope
Global Entitlements: Search Order
Creating Global Entitlements for Desktops
Selecting Desktop Pools for Entitlement
Review of Learner Objectives
Key Points
Bibliography